Tiktok Direct Message Not Working

Trying to figure out why your messages are not sending on TikTok?

Aside from watching entertaining short clips, TikTok also has a built-in chat feature that allows users to communicate inside the platform. In-app messaging is also a vital part of any social media platform.

Being a platform for business opportunities, having a direct messaging feature on TikTok makes it easier for you to reach out to other users.

While TikTok is usually stable for the most part, the platform is not exempted from unexpected errors and occasional downtimes.

If you're reading this, you are probably having a hard time sending messages on the app.

Based on what we know, this issue on TikTok is often caused by a problem with the servers. However, it can also be due to slow network connections, outdated software, improper device configuration, and corrupted data.

Today, we will show you what to do if messages are not sending on TikTok.

1. Check TikTok Servers.

When you encounter issues on TikTok, the first thing you should always do is check the status of the servers. Since TikTok is an online platform, its servers play a significant role in keeping the application stable.

To check the status of TikTok, you can use third-party tools such as Downdetector.

If the servers are currently down, there's nothing you can do but wait. On the other hand, you can head to the next solution below if TikTok's servers are working to start troubleshooting the issue on your end.

2. Restart the App.

If you can't send messages on TikTok, it can be due to temporary errors on the platform. To rule this out, restart the app on your device to reload its installation files and other resources.

For Android and iOS devices, swipe upwards from the bottom of your display to access the application switcher. From there, find TikTok and drag it upwards until it's removed from the list to stop it from running.

If you are using an older iOS device, you can access the app switcher by pressing the Home button twice.

After closing TikTok, go back to your app drawer and relaunch the app.

3. Check Your Network Connection.

A slow or unstable network could also be the reason messages are not sending on TikTok. Since you're using an online service, you'll need a decent internet connection to have a smooth experience on the app.

To check if your network is the problem, perform a test on your browser using Fast.com to measure your connection's current speed.

If the result indicates that the issue is with your network, reboot your router or modem to re-establish the connection with your service provider. Disconnect your router from the power source and let it rest for 5-10 seconds before plugging it back in.

Once done, run another test to check if your network is now running properly. If not, get in touch with your service provider and ask them to fix your connection.

4. Ensure That You Have a Verified Phone Number.

One of the requirements to use the messaging feature on TikTok is to have a verified phone number. If you're new to the platform and unable to send messages to other users, check if you have already verified your number.

See the steps below to check your phone verification status:

First, go to your Profile and tap on the Options button.
After that, access the Manage Account tab.
Now, tap on Phone Number and choose your country or region.
Lastly, provide your mobile number and enter the code sent by TikTok.

Once your phone number is verified, go back to your inbox and try sending another message on TikTok.

5. Try Messaging Other Users.

If you can't send a message to a specific user, we recommend that you try sending a message to another user. It's possible that the user you're trying to message only allows friends to send direct messages, or they turned off the feature entirely.

On the other hand, we also suggest checking your privacy settings if you're not receiving messages on your account to see which users can message you.

Here's what you need to do:

First, open TikTok and access your Profile.
After that, tap on Options and go to the Privacy tab.
Now, scroll down and tap on Direct Messages.
Lastly, choose which users can send you direct messages and who can invite you to group chats.

Once done, ask your friends or followers to send you a message to check if the problem is solved.

6. Update TikTok

TikTok releases updates on its platform to ensure that the app stays compatible with all the latest devices and patch bugs and other glitches that may have occurred.

If you can't send messages on TikTok, their team is probably aware of the issue and could roll out an update anytime.

For iOS users, see the steps below to update TikTok on your device:

On your home screen, tap on the App Store to launch it.
After that, go to your Profile and find TikTok from the list of apps with available updates.
Finally, tap the Update button next to TikTok to install the update.

If you are using an Android device, follow the guide below to update TikTok:

First, open the Google Play Store on your device.
Next, tap on your Profile and access the Manage Apps & Device tab.
Go to the Updates Available tab afterward and find TikTok.
Lastly, hit the Update button to install the latest version of the app.

After updating TikTok, go back to your inbox and see if you can now send messages.

7. Reinstall TikTok.

If the update did not work, we suggest reinstalling the app on your device. This will ensure that the app is installed correctly and there are no corrupted files on your system.

Here's how you can delete TikTok:

Locate the TikTok app from your home screen.
Next, hold down its app icon until you see the options menu.
Finally, hit the Remove App (iOS) or Uninstall (Android) button.

Once done, go to the Play Store or App Store to reinstall TikTok.

8. Report the Problem to TikTok.

If your messages are still not sending on TikTok, there might be a problem with your account that needs attention from TikTok's end.

Visit TikTok's Help Center and contact their team to ask for assistance regarding the issue. Provide your account details and other necessary information to make it easier for TikTok to understand the situation.

You can also browse the other guides on their page and see if you can find possible solutions.

This ends our guide for fixing messages that are not sending on your TikTok account. If you have questions, please leave a comment below, and we'll do our best to answer them.

If this guide helped you, please share it. 🙂